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Artificial Intelligence (AI) is transforming how insurance and BFSI (Banking, Financial Services, and Insurance) companies hire people. In India, Global Capability Centers (GCCs) are growing fast — from 120 now to more than 250 by 2030, says a report from Careernet, a top talent solutions company.
Today, nearly 50% of these BFSI GCCs have more than 1,000 employees, and 15% have over 10,000. To keep up with this growth, companies are hiring for many roles: technology, analytics, infrastructure, and operations.
But what’s different now is that AI and data are at the heart of everything. Companies no longer just look for people with insurance experience. Instead, they want candidates who are quick learners, tech-savvy, and good at problem solving, even if they come from other industries.
Anuj Khurana, CEO of Anaptyss, said that today’s top skills include Python, R, AI/ML knowledge, and analytics.
Josh Everett, CEO of Zinnia India, shared how their hiring is focused more on tech talent and fresh perspectives. He said, “We hired someone from the aerospace industry recently. We train them in insurance on the job.”
Everett also noted that automation is a big part of their India operations. Zinnia’s Indian team is now leading in building key products and AI systems.
Zinnia’s top three products include:
1. Zinnia Now – a smart user interface that shows data from different systems in one place.
2. Zinnia Launch – helps insurance companies launch products faster. What used to take over a year now takes just 3 months.
3. Zinnia Market Connect – helps customers find and buy the right insurance with help from financial advisors.
About 70% to 80% of Zinnia’s innovation now happens in India. The team is also building AI chatbots and LLM-powered tools (like ChatGPT) that improve customer service and summarise millions of calls to understand user needs better.
Everett explained, “We want to remove friction. If we know your problem, we can give you answers without you having to call.”
Zinnia’s teams in Pune and Bengaluru are also building the company’s digital ledger systems using AI. They are growing fast, with the Indian team now having around 1,500 people, double from last year, after acquiring part of Ebix.
Their team includes over 1,200 experts in product development and 500+ service staff. With over 10% growth each year, Zinnia is one of the many companies showing how India is becoming a global innovation hub for insurance tech.
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